Hello AV readers,
I read the case study on Call center optimization problem and found it really interesting.
I am also trying to solve similar problem in my current job(which has lots of data to look into, so what are the some of the starting points will you recommend) including:
- Customer retention
- Minimize churn rate
- Analyze post-sales data to generate insights etc.
Any pointers/articles/code in this regard would be really helpful.