Drawing insights from forum posts?


Hi everyone,

I want to know if anybody here uses any analytical methods to gain information out of forum posts. If yes, what all information can one get and how it can be used to improve business processes. Also, if there are any tools to achieve the same.

Basically, I want to know that like we can draw actionable insights from tweets and facebook posts, can we also do the same for forum posts?


One thing you can do is extract sentiment for a particular topic.

For example in this article, sentiment analysis of twitter feeds is done. (https://www.analyticsvidhya.com/blog/2017/01/sentiment-analysis-of-twitter-posts-on-chennai-floods-using-python/). SImilarly, you can extract sentiments for python or R