Hi AV Guys
I wan the resources R code, links for R code, ideas for R code for Analytics for incident ticket management in following areas:
I am mainly concern about these R script of following areas on incident ticket management :
i) Comparison questions
a. Are there any significant differences in the
ticket volume across different applications or
b. How does the actual ticket volume distribution
across priorities or severities conform to the
original assumptions for the portfolio?
c. Are there any significant differences in
resolution times across different ticket
categories or groups?
d. How do ticket resolutions meet the service
level agreement (SLA) requirements?
ii) Trending Questions
a. How does the ticket volume change over time?
Are there any significant patterns or trends?
b. How does the ticket resolution time change
iii). Forecasting questions
a. What are the anticipated ticket volumes for the
next time period (month, quarter, etc.)?
iv.) Ticket technique structure and resolution strategy
a. What are the typical problem symptoms or
major problematic areas that contribute to
most of the tickets?
b. What are the common solutions to tickets of
c. Is it possible to automate ticket resolution?
more reference in paper " Incident Ticket Analytics for IT Application Management Services"
I need the reply ASAP as I am running out of time for project delivery
PS: I have got various papers and blogs but all are theoretical i.e. without any R code